Refund & Warranty Policy

Last updated: September 19, 2026

1. Overview

At Buy Mail Store, we stand behind the quality of our email and social-media accounts. This policy outlines our approach to refunds and our voluntary replacement/warranty procedure. This voluntary coverage is additional to any rights and remedies provided by applicable law that may not lawfully be excluded or restricted.

2. Refund Eligibility

In addition to any refunds required by applicable law, we review refund requests in the following circumstances:

• Non-Functioning Accounts: Delivered accounts do not function as described. Covered issues are generally addressed through our voluntary replacement procedure below, without limiting any right to a refund under applicable law.
• Non-Delivery: If you do not receive your accounts within the specified delivery timeframe, and our support team confirms non-delivery.
• Incorrect Product: If you receive accounts that are substantially different from what you ordered (e.g., different provider or quantity).

Refund Request Process

To request a refund:

1. Contact our support team at support@buymailstore.com and describe the issue or reason for your refund request.
2. Provide relevant evidence where available, such as delivery details, screenshots, or a video showing the issue. Redact passwords, access tokens, and other sensitive information.
3. Include your order number and the email used for purchase.

The one-hour reporting period and video-evidence procedure below apply only to initial-delivery claims under our voluntary replacement warranty. They are not conditions for exercising statutory refund or other rights, and do not shorten any claim period provided by applicable law.

3. Voluntary Warranty Policy

Email and social-media accounts come with the voluntary warranty period stated on the product page for the package purchased. Standard package periods are:

• Basic Packages: 30-day warranty
• Business Packages: 60-day warranty
• Enterprise Packages: 90-day warranty

What the Warranty Covers

Our voluntary warranty covers:

• Account access issues (unable to log in)
• Account suspension or termination not caused by user actions
• Significantly reduced functionality compared to what was advertised

What the Warranty Does Not Cover

The voluntary warranty does not cover:

• Accounts that become non-functional due to improper use
• Accounts suspended due to violation of the email or social-media provider's terms of service
• Changes made to the accounts by the user (e.g., changed passwords, recovery information)
• Issues arising from using the accounts for prohibited activities

4. Replacement Process

Initial-Delivery Issues: One-Hour Reporting Procedure

To use Buy Mail Store's voluntary replacement/warranty procedure for an initial-delivery issue, check your accounts and contact support@buymailstore.com within one hour of receiving your order. Include your order number and video evidence showing the failed login attempts for the affected accounts, with passwords, access tokens, and other sensitive information redacted.

This one-hour reporting period applies only to that voluntary initial-delivery procedure. Missing it does not extinguish any statutory rights or remedies, including rights to a refund where required by applicable law. It also does not shorten the advertised warranty period for covered issues that arise later.

Issues Arising During the Warranty Period

For accounts that become non-functional during the warranty period:

1. Contact our support team with your order number and the specific accounts that need replacement.
2. Provide evidence of the issue (screenshots of error messages, failed login attempts).
3. Our team will verify your claim and provide replacement accounts, typically within 24-48 hours.

5. Limitations

The following limitations apply to our voluntary warranty only and are subject to applicable law:

• Replacement accounts are subject to availability.
• We may reasonably verify claims, without restricting statutory rights or delaying remedies beyond any applicable legal deadline.
• Repeated warranty claims may be subject to additional verification.
• The warranty period cannot be extended or transferred.

Nothing in this policy excludes or restricts any consumer rights, statutory guarantees, refunds, or other remedies that may not lawfully be excluded or restricted. Replacement is the remedy offered under our voluntary warranty, not your exclusive remedy under applicable law. Where mandatory law provides different rights, evidence requirements, or claim periods, those requirements take precedence.

6. Contact Information

For refunds, warranty claims, or questions about this policy, please contact our support team:

Email: support@buymailstore.com
Response Time: Within 24 hours