Refund & Warranty Policy

Last updated: March 28, 2026

1. Overview

At Buy Mail Store, we stand behind the quality of our email accounts. This policy outlines our approach to refunds, warranties, and account replacements.

2. Refund Eligibility

Refunds are only available under the following specific conditions:

• Immediate Verification: Within 1 hour of receiving your order, you must document all account logins via video evidence showing that the accounts do not function as described.
• Non-Delivery: If you do not receive your accounts within the specified delivery timeframe, and our support team confirms non-delivery.
• Incorrect Product: If you receive accounts that are substantially different from what you ordered (e.g., different provider or quantity).

Refund Request Process

To request a refund:

1. Contact our support team at support@buymailstore.com within 1 hour of receiving your accounts.
2. Provide clear video evidence documenting the issues with your accounts, showing failed login attempts for each non-working account.
3. Include your order number and the email used for purchase.

3. Warranty Policy

All accounts come with a warranty period based on the package purchased:

• Basic Packages: 30-day warranty
• Business Packages: 60-day warranty
• Enterprise Packages: 90-day warranty

What the Warranty Covers

Our warranty covers:

• Account access issues (unable to log in)
• Account suspension or termination not caused by user actions
• Significantly reduced functionality compared to what was advertised

What the Warranty Does Not Cover

The warranty does not cover:

• Accounts that become non-functional due to improper use
• Accounts suspended due to violation of the email provider's terms of service
• Changes made to the accounts by the user (e.g., changed passwords, recovery information)
• Issues arising from using the accounts for prohibited activities

4. Replacement Process

For accounts that become non-functional during the warranty period:

1. Contact our support team with your order number and the specific accounts that need replacement.
2. Provide evidence of the issue (screenshots of error messages, failed login attempts).
3. Our team will verify your claim and provide replacement accounts, typically within 24-48 hours.

5. Limitations

Please note the following limitations:

• Replacement accounts are subject to availability.
• We reserve the right to verify all claims before issuing replacements or refunds.
• Repeated warranty claims may be subject to additional verification.
• The warranty period cannot be extended or transferred.

6. Contact Information

For refunds, warranty claims, or questions about this policy, please contact our support team:

Email: support@buymailstore.com
Response Time: Within 24 hours